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Stoneforged Technology always strives toward the satisfaction of our customers. If you have a question about a return/refund, please email us at support@stoneforged.tech. Refunds may be requested within 30 days of the purchase date from our website for preassembled computers only. Custom PCs are only refundable 24 hours from the purchase date. Refunds may be subject to a restocking fee as determined by the sole discretion of Stoneforged Technology. Any shipping and handling fees are non-refundable. Item(s) must be in original condition with all original packaging.